Privacy Policy
Last updated on September 23, 2024
Contents
Preamble
Biem AG ("us", "we", or "our") is the operator of the Biem Website, accessible at biem.ch (hereinafter referred to as the "Service"). This Privacy Policy document outlines our protocols concerning the collection, use, and disclosure of personal data when you utilize our Service, as well as the various choices you have regarding that data. We are dedicated to not only providing but also continually improving the Service. By engaging with the Service, you consent to the collection and use of information in line with this policy.
Our Privacy Policy is applicable to all information gathered through our Service, and it extends to our related services, marketing activities, and any events we sponsor or participate in. Definitions not explicitly mentioned in this Privacy Policy are construed according to our Terms and Conditions, which can be accessed directly from the Service. Upholding your privacy is a core value of ours. We commit to maintaining transparency in our data practices and ensuring your personal information is handled with the utmost care and responsibility. This commitment is reflected in the meticulous design of our data handling practices, aimed at safeguarding your privacy while enhancing your user experience.
Definitions
| Definition | Explanation |
|---|---|
| Service | Service refers to the biem.ch website, which is operated by Biem AG. The Service encompasses all software solutions, tools, features, and resources provided through our website, as well as any associated services delivered online by us. |
| Personal Data | Personal Data refers to any information concerning an identified or identifiable living individual. This category includes data that, either independently or in conjunction with other information, allows for the identification, contact, or location of an individual. Such data encompasses, but is not limited to, personal identifiers such as names, identification numbers, location data, and online identifiers. Additionally, we may hold other pertinent details that facilitate the identification of individuals in the context of the services we provide through our platform. |
| Usage Data | Usage Data comprises information collected automatically, generated either through the utilization of the Service or directly from the Service infrastructure. This encompasses various data points such as the duration of page visits, interaction frequency, navigation patterns, and other similar usage metrics. Such data is instrumental in analyzing and enhancing the functionality, performance, and user experience of our Service. |
| Cookies | Cookies are small pieces of data stored on your device, whether it be a computer or a mobile device. These data files are typically used to store information about your browsing behavior, preferences, and settings. Cookies serve various purposes, including facilitating website functionality, enhancing user experience, and providing personalized content and advertisements. They are commonly employed by websites to streamline user interactions and optimize performance. |
| Data Controller | Data Controller refers to the natural or legal entity, either independently or in collaboration with others, responsible for determining the purposes and methods of processing any personal information. Within the context of this Privacy Policy, we assume the role of Data Controller for your Personal Data. This entails the responsibility for deciding how and why your personal information is processed, ensuring compliance with relevant data protection regulations, and safeguarding your privacy rights. |
| Data Processor | A Data Processor, also known as a Service Provider, refers to any natural or legal entity engaged in processing data on behalf of the Data Controller. We may enlist the services of various Service Providers to enhance the efficiency of data processing. These entities act under our direction and are bound by contractual obligations to process your data securely and in accordance with applicable privacy laws and regulations. |
| Data Subject | A Data Subject, interchangeably referred to as a User, denotes any living individual utilizing our Service and consequently becoming the subject of Personal Data. This includes individuals whose personal information is collected, processed, or stored within the scope of our Service. As the custodian of Personal Data, we are committed to upholding the privacy rights and protecting the personal information of all Data Subjects or Users in accordance with applicable data protection laws and regulations. |
Collection and Usage
We collect several different types of information for various purposes to provide and improve our Service to you. The types of data collected include personal identification details, usage data, and technical information. These data are essential in helping us understand how our services are used, how they can be improved, and how we can better tailor our interactions to meet your needs. By analyzing this information, we are able to continuously enhance our service offerings, ensure user satisfaction, and optimize our operational effectiveness. This comprehensive approach to data collection is fundamental to our commitment to delivering a superior user experience.
Personal Data
While engaging with our Service, we may require you to furnish us with specific personally identifiable information that facilitates contact or identification ("Personal Data"). This category of data encompasses various elements crucial for ensuring seamless service delivery and personalized user experiences. Such information may include, but is not limited to:
| Personal Data | Description |
|---|---|
| Email Address | Your email address is collected to facilitate communications related to service updates, responses to inquiries, and sending newsletters or promotional materials that may be of interest to you. |
| Full Name | We collect your first and last name to personalize our communications and ensure accurate service customization, which enhances the user experience. |
| Phone Number | Your phone number is used for direct communication when necessary, for verifying account details, or for providing support in a more immediate or secure manner. |
| Address Data | This information is essential for providing location-specific services, shipping, and billing processes, ensuring that any physical deliveries or location-based services are accurately managed. |
| Cookies and Usage Data | Cookies and usage data are utilized to understand how you interact with our service, allowing us to improve website functionality, optimize user experience, and personalize ads based on your activity. |
| Other Personal Information | This includes any additional information you voluntarily provide, which helps us tailor our services more specifically to your needs and preferences, enhancing overall service personalization. |
We may utilize your Personal Data to communicate with you via newsletters, marketing materials, promotional offers, and other information that we believe may be relevant or beneficial to you. You retain the option to opt out of receiving any or all of these communications from us. To unsubscribe, kindly follow the provided instructions or utilize the unsubscribe link included in any email correspondence we send. Your preferences regarding such communications are paramount, and we respect your choices in this regard.
Usage Data
We collect detailed information on how our Service is accessed and utilized, referred to as "Usage Data." This data includes your computer's Internet Protocol (IP) address, browser type, browser version, the specific pages of our Service that you visit, along with the time and date of your visit. Additionally, we monitor the amount of time you spend on each page and gather other diagnostic data such as unique device identifiers. This information helps us understand user behavior, improve service performance, and diagnose issues, ensuring an optimized and seamless user experience.
Cookie Data
We utilize cookies alongside a range of advanced tracking technologies to monitor user interactions and collect data across our Service. Cookies are compact text files containing small amounts of data, which may include an anonymous unique identifier. These files are transmitted from our website to your browser and are subsequently stored on your device. Our use of tracking technologies extends to beacons, tags, and scripts, which aid in gathering information that not only provides insights into usage patterns but also helps us enhance service functionality and analyze performance.
To manage your cookie preferences, you can adjust your browser settings to decline all cookies or to notify you when a cookie is being dispatched. It is important to note that disabling cookies may limit your ability to use certain parts of our Service, as some features are dependent on this technology for full functionality. To better understand how these tools contribute to your experience, we provide a detailed breakdown of the types of cookies utilized by our Service:
| Type | Description |
|---|---|
| Session Cookies | These cookies are essential for the proper functioning of our Service. They enable you to navigate our site and use its features. Session Cookies are temporary and are deleted from your device when you close your browser. |
| Preference Cookies | Preference Cookies are used to store your settings and browsing preferences like language or location. By remembering your preferences, these cookies enhance your experience and save you time on subsequent visits. |
| Security Cookies | We employ Security Cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties. They are a critical part of ensuring and maintaining the security of our services. |
Use of Personal Data
Biem AG utilizes the collected data for a range of purposes critical to the effective operation and management of our Service. This includes providing and maintaining the Service, ensuring compliance with legal and regulatory frameworks, and enhancing user interaction through various features. Additionally, the data aids in customer support, service improvement through analytics, and the proactive handling of technical issues. Essential too is the role of this data in communication about updates, special offers, and other relevant information tailored to your interests and previous engagements. Such measures are taken to:
| Purpose | Description |
|---|---|
| Service Maintenance | We are committed to ensuring the continuous operational integrity of our Service, facilitating uninterrupted access for users and maintaining performance stability across all functionalities. Regular maintenance and updates are performed to enhance system robustness and user experience. |
| Legal Compliance | Our operations are meticulously aligned with legal and regulatory frameworks, ensuring all practices adhere strictly to the laws and regulations that govern our sector. Regular reviews and adjustments are made to maintain compliance and manage legal risks effectively. |
| Service Updates Notification | We proactively inform users about significant changes, updates, or enhancements to our Service, ensuring they remain well-informed of developments that may affect their usage or enhance their experience. |
| Interactive Features | We offer a variety of interactive features within our Service to enhance user engagement and provide a more personalized experience. These features are designed to adapt to user preferences and activities, promoting a dynamic and responsive user environment. |
| Customer Support | Our customer support framework is designed to address and resolve user inquiries and issues swiftly and effectively, ensuring a seamless and satisfactory experience. This includes providing timely assistance and support through various channels. |
| Service Improvement | Through the strategic analysis of user feedback and behavioral data, we continually refine and enhance the functionality and user interface of our Service. This commitment to improvement helps us adapt to user needs and emerging trends. |
| Usage Monitoring | We employ advanced analytics to monitor how our Service is used, which helps us understand user behaviors and optimize our offerings accordingly. This monitoring is critical for improving user satisfaction and system performance. |
| Technical Issue Management | We proactively manage technical issues to ensure our Service operates efficiently and securely. Our technical team employs the latest tools and techniques to quickly identify and resolve any problems, minimizing downtime and disruption. |
| Promotional Communications | We engage our users with tailored promotional communications, providing information about special offers, new products, and services that align with their interests and previous interactions, enhancing the relevance and value of our communications. |
| Fraud Prevention | We implement robust security measures to detect, investigate, and prevent fraudulent transactions and unauthorized access to our Service, enhancing the security of all users and maintaining the integrity of our operations. |
| Crime and Risk Mitigation | We collaborate with legal, accounting, and other professionals to develop strategies that effectively mitigate risks associated with crime and fraud. This proactive approach ensures that our defenses are robust and our Service remains secure against external threats. |
Legal Basis
If you are from the European Economic Area (EEA), Biem AG legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. Biem AG may process your Personal Data because:
| Legal Basis | Description |
|---|---|
| Contractual Necessity | We process your data as part of fulfilling our contractual obligations to you. This ensures that all aspects of our mutual agreement are executed efficiently, from service delivery to customer support and billing. Such processing is essential for the provision of the services agreed upon in the contract you have entered with us. |
| Consent | You have actively provided us with your consent to process your personal data for specific purposes. This consent serves as a legal basis for any processing activities that are not covered by other legal grounds. We ensure that your consent is freely given, specific, informed, and unambiguous, with clear affirmative action by you. |
| Legitimate Interests | We process your data based on legitimate business interests, which are carefully considered and balanced against your rights and freedoms. These interests include enhancing, modifying, personalizing, or otherwise improving our services and communications for the benefit of our customers. The processing is necessary for pursuing these interests while ensuring it does not infringe on your privacy rights. |
| Compliance with Legal Obligations | We are legally obligated to process your personal data to comply with various legal requirements. This includes, but is not limited to, tax laws, labor laws, and other statutory obligations under applicable legislation. Our processing activities under this basis ensure that our operations adhere strictly to the law and maintain a high standard of legal compliance. |
Retention of Data
Biem AG will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Biem AG will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Switzerland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Switzerland and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Biem AG will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Law Enforcement
In compliance with legal obligations, Biem AG may be compelled to disclose your Personal Data under specific circumstances when such disclosure is mandated by law. This includes responding to lawful requests from public authorities, such as court orders, legal proceedings, or government agencies. Our commitment to maintaining the confidentiality and integrity of your personal information remains strong; however, we uphold our legal responsibilities to cooperate with law enforcement and other government entities in their official requests for data access, as required under applicable laws.
Legal Requirements
Biem AG (in Formation) may disclose your Personal Data in the good faith belief that such action is necessary for a variety of critical reasons. These include complying with mandatory legal obligations, protecting and defending the rights or property of Biem AG, and addressing potential wrongdoing related to the services provided. Additionally, disclosure may be necessary to ensure the personal safety of users of the Service or the general public. Such measures are taken to:
| Reason | Description |
|---|---|
| Compliance with Legal Obligations | Biem AG (in Formation) may be required to disclose your Personal Data to comply with legal mandates, such as court orders, regulatory demands, or other legal processes, ensuring adherence to the laws and regulations applicable to our operations. |
| Rights and Property Protection | We may disclose your Personal Data to protect and defend the rights or property of Biem AG (in Formation), including enforcing our agreements, property rights, and utilizing legal remedies available to safeguard our organizational interests. |
| Investigation of Wrongdoing | In cases where potential wrongdoing is identified, we may disclose your data as necessary to conduct investigations, cooperate with law enforcement, and other actions related to managing and rectifying such incidents associated with our Service. |
| Safety of Users and Public | We prioritize the safety of our Service's users and the public, and may disclose your Personal Data when necessary to avert immediate threats to safety and well-being, following lawful and ethical practices in crisis management. |
| Legal Liability Protection | To protect against and manage legal liabilities, we may disclose your Personal Data as part of our efforts to respond to legal claims, participate in legal proceedings, or other processes to safeguard our legal rights and interests. |
Security of Data
The security of your data is of paramount importance to us. However, it is essential to acknowledge that no method of data transmission over the Internet or electronic storage can be guaranteed to be entirely secure. We are committed to protecting your Personal Data using commercially acceptable methods that adhere to industry standards. Despite our efforts, we cannot assure absolute security. We continuously evaluate and update our security practices to address new challenges and protect your information as effectively as possible.
Data Protection Rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights that Biem AG (in Formation) recognizes and strives to uphold by facilitating reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Should you wish to be informed about the Personal Data we hold about you or if you desire its removal from our systems, please reach out to us for assistance. Under specific circumstances, your rights include the ability to access your personal data, request corrections, object to our processing, seek the restriction of processing your data, or, if applicable, request its deletion, ensuring you maintain control over your personal information. In certain circumstances, you have the following data protection rights:
| Right | Description |
|---|---|
| Access, Update, or Delete | You have the right to access, update, or request the deletion of your Personal Data directly within your user account settings. This enables you to control your personal information actively. If you cannot perform these actions yourself, our team is available to provide necessary assistance upon request. |
| Rectification | You are entitled to have any inaccurate or incomplete data corrected. This right ensures that your information remains up-to-date and accurate. If you identify any discrepancies, please inform us so that we can make the necessary updates. |
| Objection | You have the right to object to the processing of your Personal Data, particularly if the processing is based on our legitimate interests or for direct marketing purposes. Exercising this right allows you to challenge and prevent further processing under certain circumstances. |
| Restriction | You may request that we restrict the processing of your personal information under specific conditions, such as during the verification of its accuracy or in cases of unlawful processing where you oppose data erasure and request restriction instead. This right provides a means to limit the processing of your data while maintaining its storage. |
| Data Portability | You possess the right to receive a copy of the data we have on you in a structured, commonly used, and machine-readable format. This right facilitates the transfer of your data from one electronic processing system to another, without hindrance. It is particularly useful in leveraging your data across different service platforms. |
| Withdraw Consent | You have the right to withdraw your consent at any time when we rely on your consent to process your personal information. Upon withdrawal, we will cease processing your data unless we have other legal grounds for processing it. Your withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. |
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We use the following third-party Service Providers to monitor and analyze the use of our Service:
| Provider | Description |
|---|---|
| Google Analytics | Google Analytics is a sophisticated web analytics service provided by Google, designed to track and report website traffic. This service collects data to monitor the use of our Service, which is then shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. To prevent Google Analytics from sharing information about your activity, you can install the Google Analytics opt-out browser add-on. This add-on stops the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from transmitting visit activity data to Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms. |
Links to Other Sites
Our Service may include links to external websites not operated by us. When you click on a third-party link, you will be redirected to that third party's website. We strongly encourage you to review the Privacy Policy of every site you visit. Please be aware that we do not have control over, and cannot assume responsibility for, the content, privacy policies, or practices of any third-party sites or services. It is important to remain vigilant and informed about how these sites manage your information.
Changes
We maintain the right to periodically amend our Privacy Policy in line with our commitment to transparency and the protection of your privacy. Any alterations will be communicated through this platform to ensure you stay informed about how we collect, use, and safeguard your personal information. We will notify you of any revisions by updating the Privacy Policy on this designated page. Additionally, we will employ email communication and/or conspicuous notifications on our Service to inform you prior to the changes taking effect. The effective date displayed at the beginning of this Privacy Policy will be adjusted accordingly to reflect the most recent updates. We encourage you to regularly review this Privacy Policy to stay informed about any modifications. Changes to this policy are deemed effective upon their publication on this page.
Contact
If you have any questions about this Privacy Policy, please contact us.