Courthouses, municipal offices, libraries, and civic centers face volatile demand, limited budgets, and strong expectations around accessibility and safety. BIEM turns occupancy, movement, and queue behavior into measurable signals that highlight congestion, underused areas, and recurring service bottlenecks. By tying these insights to specific counters, corridors, and waiting zones, BIEM gives public operators a defensible basis for reallocating resources, redesigning layouts, and adjusting opening patterns so that facilities work better for both citizens and staff.